Student One on Adelaide Street, Brisbane

Cancellation or amendment of booking prior to arrival
A cancellation in this instance is where a request is made by a student to not proceed with occupation
under a Residential Agreement at a Student One property on the previously booked and confirmed
scheduled start date (Arrival Date).
An amendment in this instance is where a request is made prior to arrival by a student to change the
date/s of the Residential Agreement at Student One property on the previously booked and confirmed
arrival and/or departure date.
Terms and conditions as they relate to cancellations and amendments vary depending on the amount of
notice provided by the student (or agent) prior to the arrival date.
14 days or greater - Should the cancellation request be received by Student One 14 days or greater
prior to the arrival date then any monies held by Student One as rent in advance will be refunded to the
Student (or agent) within 5 business days of Student One receiving the cancellation request. Once the
cancellation request has been acknowledged by Student One then the student’s obligations to the
Residential Agreement are released.
Should the date amendment request be received by Student One 14 days or greater prior to the arrival
date then Student One will amend the contract dates on the Residential Agreement. All amendments
to contract dates are subject to availability. Current publicly advertised rates at the time of the
amendment will apply.
Less than 14 days before Arrival Date - Should the cancellation request be received by Student One less
than 14 days prior to the scheduled start date, then two weeks rent, paid as rent in advance will be held
as a cancellation fee by Student One. Any monies paid over and above 2 weeks rent will be refunded to
the Student within 5 business days of Student One receiving the cancellation request. Once the
cancellation request has been acknowledged by Student One then the student’s obligations to the
Residential Agreement are released.
Should the date amendment request be received by Student One less than 14 days prior to the
scheduled arrival date, the contract agreement will commence as per the Residential Agreement.
Alternatively, the booking will be cancelled, then two weeks rent, paid as rent in advance will be held as
a cancellation fee by Student One. The new booking is subject to availability. Current publicly advertised
rates at the time of the amendment will apply.
All requests to cancel or amend a booking must be made in writing to Student One noting the reason
for the request. Any refunds made by Student One to the student cancelling their Residential
Agreement will exclude any financial transaction fees incurred in making the refund.
Cancellations of a booking cannot occur following an arrival date, by which time the Residential
Agreement will be deemed to have commenced. If a student does not arrive to commence the
Residential Agreement, then the two weeks rent, paid as rent in advance will be held as a cancellation
fee by Student One.

Termination of booking after Residential Agreement commencement
It is an expectation that when a student enters into a Residential Agreement that the agreement will
stay in force for the full term and that all parties will be obliged to comply with their commitments
under the Residential Agreement. Generally, if a resident wishes to terminate the agreement prior to
the end date (Departure Date) at a Student One Property after the Arrival date, the resident will be
required in the first instance to find a replacement student to takeover the contract for the balance of
the term (28 days min). The Contract Takeover Application Form must be completed and approved by
Student One before the terminating student can leave.
Consideration when Student One assesses the request. Some factors that may be considered by
Student One in assessing an application include ‘excessive financial hardship’, ‘unanticipated and
unplanned early termination from a place of study’, ‘cancellation of a student visa’ or ‘health and
welfare related conditions’. Documented evidence will be required in all instances supporting any
claims.
In assessing the application, Student One will make several suggestions to mitigate any lost rent by
Student One as a result of an early termination of the Residential Agreement. These will be discussed
with the student prior to any agreement being reached. These may include but are not limited to,
payment of rent to an agreed upon date or forfeiture of bond payments held by the Residential
Tenancy Authority of Queensland to Student One.
Should the termination request be granted, it is expected that the Student will meet all conditions of
the agreed termination.