Arbour House

Need to contact the apartment in advance to see if there is room availability.

The way that we process refunds depends on how you’ve paid your rent during your tenancy. If you pay by a Visa or MasterCard credit or debit card, your refund will be automatically processed back to the card that was used for your payment.

If you pay by bank transfer or direct debit, we’ll need you to provide your bank details so we can process your refund. To process this refund we use NatWest Payit to make it quick, secure and easy for us to send money straight to your bank account. Payit is provided by NatWest, but the great news is you do not have to be a NatWest customer to use it. You can select which bank account you would like the money to be credited to using OpenBanking.

You must have a UK bank account and UK phone number to use Payit. If your phone number has changed since you registered with Unite Students, you can change your registered mobile phone number by logging in to our website.

When you book through our website you choose your room type and contract length, but your room is allocated to you at random. If you have a specific request, please contact us.

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All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available we will offer these as an alternative. Please be aware that these requests may incur a charge.

If you do wish to leave your contract early you will need to find a replacement tenant, and provide us with their details so that we can release you from your contract and create a new tenancy agreement for them.

These additional cancellation provisions apply for any individual making a booking outside of the United Kingdom.

Cooling Off Period – the provisions for the Cooling Off Period set out in the main Cancellation Policy shall apply;
After the Cooling Off Period - Once the Cooling Off Period has expired the Tenant remains liable for the rent for the whole length of the tenancy unless they want to cancel with one of these 3 conditions:
No Place No Pay: the provisions for No Place No Pay set out in the main Cancellation Policy shall apply, save that this option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No Visa No Pay:if the student doesn’t get their visa to come and study in the UK, the student must send us the visa application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No ATAS certificate, No Pay: Some international students coming to the UK to study in very specific fields need to apply for an ATAS certificate. (Academic Technology Approval Scheme). If a student’s ATAS certificate application is rejected the student must send us the ATAS certificate application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
The cancellation requests along with the proof documents must be sent by the student, from the email address they have registered their account with Unite Students and must be sent to internationalcancellations@unitestudents.com.

If an agent is involved the evidence must be sent to the agent and then forwarded on to internationalcancellations@unitestudents.com.

Replacement Tenants – Before your Tenancy Start Date has occurred

If you have proposed a replacement Tenant prior to your Tenancy Start Date, Unite Students has complete discretion as to whether it:

a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;

b. places the room back on general sale; or

c. allocates the room it to an alternative student on a waiting list to enter into a Tenancy Agreement.

we will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.

The student remains liable for the rent unless they find a replacement Tenant.

No smoking indoors

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and we’ll need to apply a charge for this.


If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally.


Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply.


All cleaning, damage and removal charges will be split equally between all tenants.