If you cancel your contract before it begins, you will be subject to our cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form. Contact the main office of your chosen student accommodation to request a form.
The cancellation policy for St. Mark’s, Lincoln is slightly different.
When making a booking online with Capitol Students, you will be asked to pay a booking fee of £100, via the online platform, this is to secure the booking and that accommodation is held for you. You will have 15 days from making the booking to sign the Assured Tenancy Agreement (AST).
If you cancel within this period (in writing by emailing us at stmarks@capitolstudents.com) then the fee is fully refundable. Should you fail to sign the agreement within the period then we may email you to inform you of the cancellation of your booking and to advise you that the fee will not be refunded.
Once you have signed the AST, then the booking fee will be counted as part payment towards your first rental payment.
A deposit of £250 will be required 10 days before the start of your residency, this will be collected with your first rental payment. The deposit will be held under the Tenancy Deposit Protection Scheme and will be used as security against any damages to your accommodation, unpaid rent or charges incurred during the duration of the tenancy agreement. The deposit will be refunded to you at the termination of the Tenancy Agreement minus any incurred cost as indicated above or in case of breach of any obligation under tenancy agreements, within 28 days.