St Margaret’s Flats

COVID-19 Updated Policy for 20/21 Bookings
In these uncertain times, we understand that you may be hesitant to book your home for next year, so to help you with making this decision, we at Hello Student have made allowance over and above our normal cancellation policy to protect you and allow you to cancel any booking made for September 2020 if any of the below apply:

Your course start date is delayed, we’ll put back the start of your tenancy to match the starting month of your course. You must inform us at least one week before your original check-in date, otherwise you will be liable for the full costs associated with the original tenancy. If you have already moved in and are currently living with us and/or your tenancy start date is in the past and you haven’t advised us of your plans, and your University takes the decision to move to online study, then you will liable for the full costs and terms associated with the original tenancy

World Health Organisation recommendations and decisions around Coronavirus advise that you do not travel
If your Visa processing is delayed then our normal cancellation policy will apply.

If you decide to defer your course until September 2021, we can transfer your booking to the next academic year. Ask the team for details.

Cancellations After You've Moved in

If for any reason you decide to leave during your contracted term, we might be able to release you from your tenancy agreement. But only if these conditions are met:

You agree not to transfer or sublet the tenancy to anyone else without our written consent, as in point 7.1(n) of the tenancy agreement.
You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement.
You pay a £50 administration fee.

We can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in.

If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement.

If You Don't Get a Place at University

If you’re a first-year prospective undergraduate student and your offer at your preferred higher education institute is withdrawn, we may be able to release you from your tenancy agreement if:

You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement; and
you provide a written rejection letter from your chosen higher education institute; and
you provide a copy of the acceptance letter from your new higher education institute.