If the Guest wants to cancel his/her booking after arrival, he/she must contact the Provider and also send a formal notification in writing by email. Booking fee is not refundable at any time and cancellation policy must be checked with guest’s agency/school. The Provider may contact the Guest to inform him/her of all fees that will be charged in up to five business days. The Provider may also apply other fees (e.g. costs of disposing of any goods or property left behind – not limited to) if check-out procedure is not done in accordance with the instructions sent by the Provider, and the Guest may be notified after check-out.