We understand that students have lots of important things to focus on, so especially during these uncertain times, Urbanest are here to help make life less stressful. We have put together a deferral and cancellation policy for new bookings commencing in Semester 1, 2021 that provides flexibility if you are impacted by COVID-19. This means you can secure your new home now, with peace of mind that you can change or cancel your new booking without any financial impact*.
DEFERRAL
If you have a booking and are not able in arrive to Australia for Semester 1, 2021 due to COVID-19,you can defer your contract to Semester 2, 2021. The same terms of the original booking will be carried forward to the Semester 2, 2021 booking, including the type of room you booked and even the same weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.
CANCELLATION
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days prior to your contract start date and we will cancel your booking and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation.
VISA DENIED
If your visa application is rejected or the visa centre remains closed in your respective country.
FLIGHT CANCELLATION/TRAVEL BAN
If your scheduled flight is cancelled and an alternative flight is not available, or if there is a travel ban preventing travel from your country of origin or a travel ban in Australia preventing you from arriving in the country.
INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.
Let us help you plan your bright future with us at Urbanest.
*Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in Semester 1, 2021 and who have have not previously stayed with us at one of our Scape Group properties. Please note that once your contract commences this policy no longer applies. This policy relates to individual bookings only; group bookings are not subject to the same terms and conditions.
Should you need to delay your arrival by more than 14 days, we may need to relocate your booking to an alternative property within The Scape Group portfolio. This will be in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate.
Log in
Refund Guarantees