Journal Central

No visa, no offer, no worries

First Year Students
Journal understands that life is sometimes uncertain and things don’t always go as planned.

Our first year students’ cancellation policy provides you with the flexibility to plan ahead but also to ensure that you are not financially out of pocket if things turn out differently.

No Visa

If, before or within 14 days of commencement of your tenancy agreement:

· you are refused a visa to study in Australia by the Department of Home Affairs (DHA); and
· within 72 hours of receiving a DHA refusal you provide a written cancellation request to Journal enclosing the DHA refusal,
you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

No University Offer

If, before or within 14 days of commencement of your tenancy agreement:

· you receive confirmation that you have not been accepted to study at a university in Melbourne; and
· within 72 hours of receiving a university non-acceptance you provide a written cancellation request to Journal enclosing the university non-acceptance,
you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

General Cancellation Policy

General Cancellation Policy

Holding deposits are non-refundable (other than where you qualify for our First Year Student cancellation policy, as outlined above).

If a cancellation request is received after your tenancy agreement has been accepted (other than where you qualify for our First Year Student cancellation policy, as outlined above) you will be responsible for rent until a replacement tenant has been found.

Can I leave early and get the remainder of my rent back?

You are committed under the residential tenancy agreement to pay the full rent. We cannot refund your rent until you have found someone to replace your tenancy.

Cancellation Requests

All cancellation requests should be sent to students@journalstudentliving.com.au.

Please contact us on +61 3 9001 0694 if you need to discuss your cancellation.

Refund Process

Journal will process refunds due within 28 days of receipt of a valid cancellation request.

Please note that due to bonds being lodged with the Residential Tenancies Bond Authority (Victoria), the time taken to receive your bond refund is not determined by Journal.