Student One on Adelaide Street

Student One 关于 COVID-19 疫情期间的预定政策 对于现有预定 针对已经成功预定 Student One 学生公寓的同学，由于疫情原因无法按时入境澳洲的情况。Student One 学生公寓会将其合约相应向后延期，直至学生可以入境澳洲。目前可以将学生入住合约最迟延期到 2021 年第一学期。合约期间的租金金额不变，为申请时租金价格。 由于疫情原因希望申请退款的同学，需要至少在入住前14天，以电子邮件形式书面通知 Student One 学生公寓，Student One 学生公寓会在收到学生书面申请的一周内全额退款(银行费用学生本人承担)。具体退款细节请参考 Student One 学生公寓取消政策文件。 对于在住学生 已经入住 Student One 学生公寓的同学，如果因为疫情原因，需要申请终止合约回国者。可以到相应大楼办公室，向大楼经理提出申请，填写相关申请表格以及提供相应证明材料等。大楼经理会在收到申请后一周内给与学生处理。具体解约费用以及押金返还等问题，请与大楼经理具体洽谈。 如学生不需要提前解除合约，只是暂时回国。Student One 学生公寓亦可为同学办理冻结房租。房租冻结即暂停租房合约，待学生确定返澳日期后，继续履行剩余合约。其间房租暂停收取，合约期间租金金额不变。冻结房租期间，学生房间需要清空，行李可由公寓暂时保管至学生回到澳洲之日。公寓会收取一次性行李保管费用，同时需要将所使用的房间打扫干净，具体费用与要求请与大楼经理确认。目前可以为学生保持行李至2021 年第一学期。 对于未来预定 针对于需要预定 Student One 学生公寓，但是不确定入住日期的同学。同学亦可以先递交申请，拟定入住日期，付款完成预定。公寓会免费将该预定保存至学生可以入澳之日，不收取任何费用。学生现在可以用更低的价格预定 Student One 学生公寓。同学们也可以在入住前7天书面通知 Student One 学生公寓取消预定，即可全额退款。 *Student One 学生公寓有最终解释权，最新资讯请及时联系 Student One 学生公寓办公室确认。 Cancellation of booking prior to arrival A cancellation in this instance is where a request is made by a student to not proceed with occupation under a Residential Agreement at a Student One property on the previously booked and confirmed scheduled start date (Arrival Date). Terms and conditions as they relate to cancellations vary depending on the amount of notice provided by the student prior to the Arrival Date. 7 days or greater - Should the cancellation request be received by Student One 7 days or greater prior to the Arrival Date then any monies held by Student One as rent in advance will be refunded to the Student within 5 business days of Student One receiving the cancellation request. Once the cancellation request has been acknowledged by Student One then the student’s obligations to the Residential Agreement are released. Less than 7 days before Arrival Date - Should the cancellation request be received by Student One less than 7 days prior to the scheduled Arrival Date, then one weeks rent, paid as rent in advance will be held as a cancellation fee by Student One. Any monies paid over and above 1 weeks rent will be refunded to the Student within 5 business days of Student One receiving the cancellation request. Once the cancellation request has been acknowledged by Student One then the student’s obligations to the Residential Agreement are released. All requests to cancel a booking must be made in writing to Student One noting the reason for the request. Any refunds made by Student One to the student cancelling their Residential Agreement will exclude any financial transaction feesincurred in making the refund. Cancellations of a booking cannot occur following an Arrival Date, by which time the Residential Agreement will be deemed to have commenced Termination of booking after Residential Agreement commencement It is an expectation that when a student enters into a Residential Agreement that the agreement will stay in force for the full term and that all parties will be obliged to comply with their commitments under the Residential Agreement. Generally, if a resident wish to terminate the agreement prior to the end date (Departure Date) at a Student One Property after the Arrival date, the resident will be required in the first instance to find a replacement student to takeover the contract for the balance of the term. The Contract Takeover Application Form must be completed and approved by Student One before the terminating student can leave. Student One does acknowledge however that there are exceptional circumstances under which the termination of a Residential Agreement can be considered. In the event that a student wants to terminate a Residential Agreement prior to the end of the term of the agreement (Departure Date) at a Student One property after the Arrival Date, the Student must complete the Student One ‘Agreement Termination Form’ (available from reception) before the termination can be assessed. Upon receiving the Agreement Termination Form, Student One will assess the application in consultation with the student. Student One acknowledges that possible reasons to terminate may vary according to the student’s individual circumstances. These circumstances will be taken into consideration when Student One assesses the request. Some factors that may be considered by Student One in assessing an application include ‘excessive financial hardship’, ‘unanticipated and unplanned early termination from a place of study’, ‘cancellation of a student visa’ or ‘health and welfare related conditions’. Documented evidence will be required in all instances supporting any claims. In assessing the application, Student One will make several suggestions to mitigate any lost rent by Student One as a result of an early termination of the Residential Agreement. These will be discussed with the student prior to any agreement being reached. These may include but are not limited to, payment of rent to an agreed upon date or forfeiture of bond payments held by the Residential Tenancy Authority of Queensland to Student One. Should the termination request be granted, it is expected that the Student will meet all conditions of the agreed termination.