Y Suites City Gardens

I have decided to cancel my booking. What are the penalties?
The advance deposit, including the AU$55.00 fee for the Shower Curtain and Mattress Protector (if applicable), will be retained as it is non-refundable.

If you are cancelling your booking because you fail to receive a student visa to study in Australia, please refer to our No Visa No Pay policy below.

No Visa No Pay

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, you will need to send a written email requesting cancellation to reservations@ysuites.co.

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement or License to Occupy will then be canceled without penalty.

The Selected Room Type is Unavailable

Y Suites may also provide the flexibility to refund the Advance Deposit if the reservation is canceled by us if the selected room type is unavailable.

Cancellations After Lease Commencement

You will be required to sign a Residential Tenancy Agreement, Rooming House Agreement, Occupancy Agreement prior to arrival. Once the Residential Tenancy Agreement, Rooming House Agreement or Occupancy Agreement is signed, the terms and conditions of the Tenancy Agreement, Rooming House Agreement or Occupancy Agreement will then apply and supersede any other conditions of cancellation policy.

The Residential Tenancy Agreement, Rooming House Agreement or Occupancy Agreement is a legally binding document, which if broken will incur penalties. Where a resident believes they cannot stay in the room or continue to pay the Rent, they must notify Y Suites management in writing and complete a lease break form as soon as possible.

When considering prematurely terminating your Residential Tenancy Agreement, Rooming House Agreement or Occupancy Agreement, it is your responsibility to do the following:

• Continue to pay the rental payments for the remainder of the agreement or until the apartment is re-let plus a portion of the letting fee and advertisement fee (if you have nominated Y Suites to advertise for you, calculated according to the Residential Tenancies Tribunal formula).
• You may help in finding another suitable person, who needs to apply to Y Suites and have his or her application accepted by management, to take over your apartment.
• A departure cleaning fee may apply if the apartment is not returned in the same or better condition to the owner.

When considering prematurely terminating your Occupancy Agreement, it is your responsibility to do the following:

• You will be charged an early termination fee of two (2) weeks’ rent.
• You will be liable to pay the rent until the earlier of:
— the end date of your Occupancy Agreement; or
— the date that Y Suites enters into a replacement Occupancy Agreement for the Bedroom,
• You will be liable to pay Y Suites the equivalent value of incentives that were accorded to you as part of your Occupancy Agreement.
• Additional cleaning fees may apply if the room is not returned in the same condition, allowing for fair wear and tear.

Note: *The Cancellation Policy is only available to new students with a booking, who have not previously stayed with us. Please note that once your contract commences, this policy no longer applies.